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Sports Ticketing App Design

As a part of ITEC444 Introduction to Human-Computer interaction, we were instructed to create a mobile app design for our course-long project.

I chose to implement a design of a NCAA ticketing app themed for fit University of South Carolina branding.

One is bound to hear complaints about the hard-to-use application currently implemented by the University of South Carolina for its NCAA sports ticketing. Based on users’ complaints and complements about the current app in use at USC, I designed a human-centered ticketing app to address frustrations users may have, while keeping effective parts of other ticketing applications.

This project aimed to re-envision an application in which these processes were more streamlined than the current iteration of the Cockpit app.

Results

The final result is hosted on Flutterflow, a low-code solution that has a free student EDU plan. If given more time, I would change some functionalities within the app, for example, including a Firebase database to store user data. Though this project was solely concerned with front-end design, so I am satisfied with the end result.

Link to Live Hosted Project (desktop only)

Project charter

Research & Data Collection

I performed two methods of research to collect data justifying the project. Method one involved a survey of 11 respondents. Method included two group interviews asking users about pain points and high points while utilizing the app.

 

Low-Fidelity Prototype

Next, a low-fi prototype was created as sketches.

High-Fidelity Protoype

I then created a hi-fi prototype using Figma to use as a blueprint for development in Flutterflow.

This prototype incorporated feedback from peer review for the low-fi prototype, seen below.

Reflection

This project was a tremendous success for me as a start-to-finish designer. I took a lot of pleasure in creating a user-friendly and mobile-forward design as a case study for improving the Cockpit app in its current form. Things I would change for next time include looking at creating a web abb for front end, utilizing Firebase functionality in using Flutterflow, and implementing user testing in addition to surveying.